Refund policy

Return & Refund Policy

Last Updated: October 25, 2026

At VELTIX, we want you to shop with confidence. We carefully select our jewelry and are committed to helping you if something goes wrong with your order.

Please review our return and refund policy before placing an order.

1. Returns for Change of Mind

All sales are final for change-of-mind purchases.

We do not accept returns or exchanges for reasons including:

  • A change of mind

  • Personal preference or dissatisfaction with the style

  • Ordering the wrong size, color, or variation

  • No longer needing or wanting the item

Please review the product description, images, sizing information, and selected options carefully before completing your purchase.

This policy does not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email: hackbody54@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and any damage or defect

  • Photos of the packaging and shipping label, if relevant

We will review your request and may ask for additional information to help resolve the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

3. Missing or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at hackbody54@gmail.com.

We will review the tracking information and, where appropriate, investigate the shipment with our fulfillment or shipping partners.

If your package is confirmed lost, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

4. Return Instructions

Please do not send any products back without contacting us first.

If a return is necessary, our support team will provide instructions and the appropriate return address.

Unauthorized returns may not be processed.

For approved claims involving defective, damaged, or incorrectly supplied products, we will explain any applicable return shipping arrangements before asking you to send an item back.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method.

Once processed, the time it takes for the refund to appear in your account depends on your bank or payment provider.

We will notify you when your refund has been processed.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at hackbody54@gmail.com.

We will review whether cancellation is still possible.

Orders that have already been processed or shipped may not be eligible for cancellation, except where required by applicable law.

7. Contact Us

For questions about returns, refunds, damaged products, or order issues, please contact:

VELTIX Customer Support

Email: hackbody54@gmail.com

We will review your inquiry and work toward an appropriate resolution.

8. Your Legal Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer protection laws.