Legal notice

Seller: VELTIX (Taisei Koike)

Responsible person: Taisei Koike

Address: 1-13-10-904 Shiba, Minato-ku, Tokyo 105-0014, Japan

Phone: Provided without delay upon request by email

Support hours: Email accepted 24/7. Replies on weekdays, 10:00–18:00 Japan time (excluding weekends and holidays).

Prices: Shown on each product page in U.S. dollars

Shipping fees: Shown at checkout

Delivery: Orders are typically processed within 3–5 business days. Shipping times vary by product and shipping method. Some products may take approximately 10–23 days in transit after dispatch. Processing and transit times are separate. Delivery estimates are not guaranteed. Please see our Shipping Policy for details.

Payment: Credit cards, PayPal, Shop Pay, Google Pay (available options are shown at checkout); charged when the order is placed

Returns: We do not accept returns or exchanges for change-of-mind purchases. If an item arrives damaged, defective, or incorrect, please contact us at hackbody54@gmail.com for assistance. This policy does not affect your rights under applicable law. Please see our Return & Refund Policy for details.

Refunds: Processed within 5 business days after we receive the return, to the original payment method

Return shipping: For approved claims involving damaged, defective, or incorrectly supplied items, VELTIX will cover reasonable return shipping costs if a return is required.